Added Today: Product Development | Protection of Assets | User Support Services | Data Protection Risks |

Published: Wed, 03/29/23

Today on The Art of Service: 18 subjects added today:
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Security incident response policies

1. Has an information system access control policy and procedures which cover all information systems within the security boundary been developed and disseminated to all employees?

2. How many dashboards for separate security solutions do your users have to access to configure the policies that secure your enterprises entire cloud footprint?

3. How do you measure threats to cyber, digital, and information security in a comprehensive and compatible way to traditional security threats?

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Maintenance and Servicing

1. Is product maintenance, adjustment, repair, and/or on site installation considered to be servicing only when installation is required by applicable product specifications?

2. Are employees required to remove or bypass a guard or safety device during servicing and maintenance of any equipment or machinery?

3. Does Maintenance and Servicing systematically track and analyze outcomes for accountability and quality improvement?

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Data Protection Risks

1. Do you have a procedure to perform an identification, analysis and evaluation of the information security risks possibly affecting personal data and the IT systems supporting the processing?

2. What are the functions of a privacy/data protection regulator in minimising risks and responding to breaches while maintaining space for ethical data research and analysis?

3. How confident are you in your organizations ability to materially reduce API data security issues as unauthorized access, threat, data privacy and compliance risks?

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Product Development

1. Is the rate of progress of the development project satisfactory against the expectations to deliver a viable design at the desired level of technology/product maturity in a timely manner?

2. Which expectations do external stakeholders have on the output of the new product development process and how do expectations relate to value creation for your organization as a whole?

3. Does your organization require that a Development environment using a copy of production data reside within a FedRAMP certified hosting infrastructure?

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User Support Services

1. What content do you need to tag, how is it delivered, and can the delivery systems and platforms use classification systems and tagging in a way that supports your user needs?

2. When will iPaas support cloud service integration and when users will be best served by traditional integration middleware or outsourcing services?

3. Is your process for sub contractors accessing internal systems to perform maintenance and support user friendly enough to discourage shadow IT?

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Supply Chain Disruption

1. Is every operations team potentially affected by a supply chain disruption trained to support transparency creation, solution development, or implementation?

2. How quickly do you respond to new pricing triggers in the market, as competitive price changes, supply chain disruptions, cost increases and more?

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Remote Access Management

1. Have senior management approved the resources needed to implement the agreed strategy and ensured sufficient budgetary and other resources are allocated to allow implementation of the strategy?

2. Do you constantly monitor in real time your networks, systems and applications for unauthorized access and anomalous behavior as viruses, malicious code insertion, or break in attempts?

3. Do you have a vulnerability management process to regularly check for vulnerabilities and patches, along with firewall protection for remote access employee devices?

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Environmental Impact Analysis

1. Does your organization maintain procedures to record information to track performance, relevant operational controls and conformance with the environmental objectives and targets?

2. Does the investment analysis contain enough information regarding physical asset characteristics, as technical attributes, environmental qualities and future rental opportunities?

3. Have controls and procedures been communicated to suppliers and contractors relative to any significant environmental aspects of goods and services used by your organization?

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Energy Storage Systems

1. What is an effective energy management system that a data center can set up and maintain that would enable an accurate accounting of energy costs according to individual customer loads?

2. Are the lead times in the planning process sufficiently long to capture the value of an incremental storage solution as a substitute for traditional network investment?

3. What is the additional marginal cost for storage relative to the additional potential revenue stream opportunities?

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Machine Learning Frameworks

1. Do your colleagues truly appreciate diversity and different forms of logic as sources of learning?

2. Which stream processing frameworks can best process the streams in real time?

3. Does relationship learning lead to relationship value?

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Environmental Control System

1. Is there a procedure to identify the environmental aspects of your business over which you have control or influence and to determine actual or potential significant impacts on the environment?

2. Does your organization maintain procedures to record information to track performance, relevant operational controls and conformance with the environmental objectives and targets?

3. Are there procedures in place to facilitate the implementation of the physical and environmental protection policy and associated physical and environmental protection controls?

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Human Resources Technology

1. What are the available tactics in each of the functional areas of marketing, operations, accounting, finance, human resources, technology, as well as business development?

2. Is the crisis management team comprised of members from human resources, information technology, facilities, security, legal, communications/media relations, etc?

3. Will workforce financial planning blur into strategic planning, as technology enables constant transition rather than specific transformation?

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Governance and Control

1. Can the fiscal service provide the security, testing, change control, Enterprise Architecture, data retention, data protection, governance, and other requirements that will need to be complied with?

2. Are information governance program policies and procedures sponsored by organizational leadership established, documented, approved, communicated, applied, evaluated, and maintained?

3. Did the internal audit activity evaluate the adequacy and effectiveness of controls in responding to risks within your organizations governance, operations, and information systems?

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Protection of Assets

1. What kind of plan is in place to ensure the continuity of your operations, and the protection of your human, physical, intangible, and environmental assets, while matters are being sorted out?

2. Do you have policies, procedures and technical measures in place to ensure appropriate data/assets access management in adherence to legal, statutory or regulatory compliance requirements?

3. Which data governance tasks has your organization deployed for the protection of information assets in the file sharing and collaboration environment?

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Processes and Procedures

1. Does the manual have procedures and processes to instruct someone how to safely perform operations and maintenance tasks your system, and do all employees have access to it?

2. Are processes, procedures, and technical measures defined, implemented, and evaluated for vulnerability detection on organizationally managed assets at least monthly?

3. What types of procedures might an internal auditor use to test the design adequacy and operating effectiveness of governance, risk management, and control processes?

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Compliance Tools and Strategies

1. Has the current market structure become so dispersed and complex that only the largest organizations can afford to deploy own highly sophisticated trading tools?

2. How would you rate your organizations ability to ensure cloud security and regulatory compliance with your existing SIEM and infrastructure monitoring tools?

3. How can small business awareness of commercial online opportunities be balanced with awareness of potential online risks and mitigation strategies?

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Supply Chain Traceability

1. Where traceability is required and applicable, does your organization have a procedure to provide unique identification of individual products or batches?

2. Does your system allow for data to be received, created within your facility, and sent to the next supply chain business to be verified?

3. How would increased transparency and traceability help your organizations to achieve sustainable practices throughout the supply chain?

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Goal Setting and Measurement

1. Why choose mercer as your provider for performance measurement and goal setting advice and analysis?

2. Why is performance measurement and goal setting important for your business?

3.

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