Metrics Nobody Wants to See: Systems Integration 'KPIs'!

Published: Sat, 02/11/23

The Art of Service

Systems Integration

Systems Integration Project Tracker, To-do + Task Management: 📝 Tasks, timelines, and assignees - Airtable - 12 February 2023 - Watch Video


 
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When it comes to systems integration KPI metrics, one important decision is who will take the lead as the systems integration provider.

This could be your organization, or an outside service provider.

The process of aligning understandable goals with a particular systems integration project requires careful consideration to determine the associated costs.

Automation has both advantages and disadvantages when it comes to System of Systems Integration and Test - in some cases, it can help managing various types of data, while in others it might be more efficient to outsource instead.

Whether you decide to perform your own implementation and systems integration or outsource, there are several factors that can influence the success of the undertaking, such as the design of the platform - it needs to be deep and go beyond just meeting your initial expectations.

But many other organizations may be struggling with the continual lack of successful integration and understanding some of the organizational structures which either promote or inhibit the process can prove helpful.

When it all boils down, it's figuring out the associated costs of systems integration and assessing the complexities of the project.

Don’t get left behind: Keeping up with your competition starts with Systems Integration KPIs:

1) Project Completion Rate

2) Quality Assurance Standards Met

3) System Stability

4) Reusability of Code

5) Time to Provision New Systems

6) Survivability for Major Upgrades/Outages

7) User Satisfaction

8) Number of Interruptions Experienced During Integration

9) Project Cost Efficiency

10) Frequency of Data Exchange between Systems

 



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I hired The Art of Service to evaluate and redesign our systems integration processes.

They did an outstanding job.

Their metrics helped us identify which areas we needed to focus on most, their recommendations to improve our processes were comprehensive and very easy to understand and implement.

Overall, we have seen a marked improvement with our systems integration since engaging The Art of Service.

We recently implemented The Art of Service's Systems Integration Metrics.

With their tools and expertise, we have been able to better track the performance of our systems.

They provide us with meaningful data that has allowed us to make improvements to our workflow and processes.

We could not recommend them more highly for this type of consulting.

The Art of Service provided us with the perfect solution when it came to measuring our systems integration.

Their metrics and reporting capabilities gave us a greater understanding of our involvement in the process, what was working well and what areas needed improvement.

They also trained our staff on how to use the system, so they could achieve maximum efficiency and accuracy.

The Art of Service is definitely the best choice when it comes to Systems Integration metrics.

 

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The Systems Integration Toolkit is a one time payment meaning that there is no monthly subscription.




 

 
 
 
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