Sticking to the Standards - KPI Your Way to Success!

Published: Wed, 01/25/23

Process Standardization KPI Metrics are a bit like the dancing Queen - everybody wants to be successful, show off their moves and have some fun!

Does your organization provide training on the hip hop moves of process standardization?

Have you captured the twerking involved in documenting a communications strategy for public and internal benefits?

Did you manage a moonwalk (while nodding in agreement) that process standardization would support corporate business strategy?

Has the full benefits from process standardization been achieved, from top to bottom across your organization?

Has process standardization and reuse been built into enterprise policies?

And what will be the benefits and drawbacks of process standardization - when you blast Shared Services with process standardization and technology?

We’ll just have to nod and shuffle our feet to find out!

Gerard Blokdyk

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KPI unlocker: Discover the breakthrough opportunities hidden in your performance indicators:

1) Compliance Rate: Measurement of the success in meeting compliance standards for processes.

2) Efficiency Rate: Measurement of the process streamlining and lack of drag on operational performance.

3) Employee Productivity: Measurement of the level of employee productivity related to process standardization.

4) Quality Improvement: Measurement of the improvement in quality after process standardization is in place.

5) Cost Reduction: Measurement of the reduction in cost associated with process standardization.

6) Customer Satisfaction: Measurement of the impact standardization has on customers’ experience.

7) Workload Allocation: Measurement of the workload distribution between standard and ad-hoc tasks.

8) Error Rate: Measurement of the reduction in errors after implementing process standardization.

9) On-Time Delivery: Measurement of how often operations are completed on time.

10) Time Savings: Measurement of how much time is saved using standardized processes.

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_{Review 1 - The Art of Service's Process Standardization metrics have been an invaluable asset to our IT organization.

Since implementing these metrics, our efficiency has vastly improved and any process inconsistencies have been identified quickly and easily.

The data provided by these metrics has been incredibly insightful and incredibly helpful in making sure that every component of our processes and procedures is met with excellence.

Review 2 - We consider The Art of Service's Process Standardization metrics to be an essential component of our operational strategy.

Not only has it allowed us to rapidly identify areas for process improvement but has also enabled us to benchmark our procedures against industry best practices.

This has more than paid for the cost of the advanced analytics system itself.

Review 3 - From my experience with the Process Standardization metrics from The Art of Service, I can wholeheartedly recommend it for any organization in need of process improvement.

The intuitive dashboard is easy to use and the automation makes it possible to quickly and accurately identify problem areas.

After a short time using this system, we saw our operational efficiency skyrocket across the board.

Highly recommended.}

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